Ordered a pair of shoes as a reward for my son achieving a running milestone. Ordered size 8.5 but they sent a size 7. When I contacted them they advised they sent the wrong pair and had since sold out of the proper size. I offered to accept any color but they said closest size was 6.5 despite website listing 9.0.
They said website is wrong and shows inaccurate inventory. Multiple issues here: inaccurate inventory, improper shipping controls and failure to fulfill customer orders. Shoes exist on the open market. I ordered, now you deliver. That’s how it works.
Jackrabbit Class is the industry’s most responsive, reliable and robust class management software for gymnastics, dance, swim, cheer, music and childcare. Worldwide we’ve transformed more than 12,000 schools.
Fulfillment of costumer needs, not excuses for your mistakes. Imagine the positive reviews for making right after a mistake instead of seeking forgiveness and offering empty excuses. Should have known better than to trust an online store with no community loyalty. Will stick to local running store next time.Don’t trust their ads. They will gladly sell you wrong inventory and demonstrate no ownership to fulfill order. Highly disappointing.
I've always had great experiences in the past, but the last pair of shoes I bought, based on a recommendation from the sales associate, have destroyed my feet. I have flat feet and overpronate, so I trust the professionals at this store. This time I was steered in the wrong direction. I ended up spending $149.00, give or take, for a pair of On Cloud Swiss shoes. I now have a pulled hip muscle, sore knee, and tendinitis in both feet.
I brought these shoes to my podiatrist, and he suggested I throw them out.It's too late for me to return these even with Jackrabbits generous return policy. I just wanted to give a shout out, that these shoes should not be recommended to anyone with flat feet who overpronate. I feel like I've thrown out a big chunk of cash, and I now need to go spend more. We received gift cards as presents for our daughter's birthday. Multiple valid gift cards are not working on their site. We know they are valid as we previously purchased a small item in store.
I tried calling customer service and they are closed on weekends. I went into the store to ask about online store sale items and they rudely told me they are not honored. With so many options to purchase shoes online, there are much better vendors including Zappos and Amazon, Nordstrom, Bloomingdales, Macys, Shoes.com and ShoeBuy. I'll never buy from or visit JackRabbit again. They certain need a class in customer service.